Job Description
At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.
Summary of the Job:
The Analyst I, Authentication and Contact Strategy is accountable for routine monitoring related to potential fraudulent activity on customer accounts. The role is also responsible for working with customers to validate transactions, and engaging relevant business unit contact regarding risk issues related to fraud activity.
2 Positions Available:
* 9A-6P Monday, Tuesday, Wednesday, Thursday & Sunday.
* 9A-6P Tuesday, Wednesday, Thursday, Friday & Saturday
Training will be approximately 3 months onsite Monday-Friday 8A-5P. The employee will then transition into 9A-6P after released from training. Training will be all onsite at the Tower. This position will require 3 days in the office 2 days at home.
About This Role:
Duties may include:
Monitor, evaluate and investigate potential suspicious activity
Work account takeover, fraud application, bust out, synthetic ID and other suspicious activity queues/reports
Work with customers to validate high risk transactions or close and status accounts with confirmed fraud
Engage business units to solve potential at risk issues
Provide feedback to analysts and management on trends
The Ideal Candidate for This Role:
Fraud experience
PRM
Excel
Business Objects
SQL
Candidates must possess unrestricted work authorization and not require future sponsorship.
Compensation:
Compensation range (base pay): $47,613.00-$78,560.00
This role may have a specific starting pay within this range.
Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.
Work Environment:
It is anticipated that the incumbent in this role will work in a hybrid capacity, balancing in-person collaboration three (3) days a week with remote flexibility two (2) days a week. As part of our team, you'll experience the energy and relationship-building of face-to-face collaboration while still enjoying the flexibility of remote workdays. We provide the tools and technology to ensure seamless transitions between work environments, supporting your productivity wherever you are. Please note that work location is subject to change based on business needs.
Benefits Overview:
We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:
Medical, Dental, Vision Insurance
401k, With Matching Contributions
Time Off Programs
Health Savings Account (HSA)/Dependent Care
Employee Banking
Growth Opportunities
Tuition Assistance
Short-Term/Long-Term Disability Insurance
Learn more about FNBO benefits here:
For additional information regarding compensation and benefits, e-mail FNBO at TAGAdmin@fnni.com. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.
Job number: R-20261693
Equal Opportunity & Belonging:
FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey.
Learn more here.
FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.
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'EEO is The Law' Self-Print Poster
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'EEO is The Law' Supplement for Federal Contractors
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'EEO is The Law' GINA Supplement
FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC
FNBO follows federal law regarding the use of marijuana
(this applies to all non-California applicants)
Application Deadline:
All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.
Job Tags
Temporary work, For contractors, Work experience placement, Work at office, Monday to Friday, 2 days per week, 3 days per week