Job Description

Customer Service Associate - Work From Home

About the job Customer Service Associate - Work From Home

Who We Are

Were the worlds only 100% union-label supplemental benefits provider, proudly partnering with over 40,000 unions and associations worldwide. For more than 60 years, we've been dedicated to protecting hardworking families by providing supplemental and permanent benefit solutions they can count on for financial security.

The Opportunity

Were looking for driven, service-minded professionals to join our fully remote team. You'll connect with union members who have already requested benefits information explaining their options, answering questions, and guiding them through the enrollment process. No cold calling or lead chasing just meaningful conversations with people who need what we offer.

Your Responsibilities

• Handle inbound and outbound calls with prospective clients
• Schedule and lead virtual benefits presentations
• Explain available programs and coverage options in clear, simple terms
• Complete all applications and documentation with accuracy
• Deliver outstanding service and maintain organized client records
• Participate in leadership training and skill development programs

What You Bring

• Excellent communication and people skills
• Professional, positive, and energetic approach
• Customer service or sales background (preferred, not required)
• Basic computer skills and comfort in a virtual environment
• Ability to collaborate effectively with all levels of the team
• Legal authorization to work in the U.S. or Canada

What You'll Get

• Flexible scheduling that supports your lifestyle
• Weekly pay plus performance-based monthly bonuses
• Annual incentive trips to top destinations like Cancun, the Bahamas, and Las Vegas for high performers
• Rapid career advancement with clear promotion paths

If you're ready for a rewarding career where you can help others, grow your skills, and enjoy flexibility and unlimited earning potential apply now and start building a future you're proud of.

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